By: Dr. Mirza M. B. Qamar/ANI:
GUJRANWALA — On the special directions of Federal Ombudsman of Pakistan Mr. Naveed Kamran Baloch, Incharge Federal Ombudsman Regional Office Gujranwala Mr. Mushtaq Ahmed Awan, along with his team, inspected the Passport Office Narowal on August 27, 2026.
During the visit, Mr. Mushtaq Ahmed Awan held a detailed discussion with Ms. Maryam Ashfaq, Assistant Director and Office Incharge, and reviewed the overall functioning of the Passport Office.
He visited various counters and directly sought feedback from citizens regarding the facilities and problems they were facing. Members of the public highlighted a number of deficiencies and lack of adequate facilities at the office.
Following the inspection, Mr. Mushtaq Ahmed Awan held a detailed meeting with Ms. Maryam Ashfaq and discussed the problems faced by citizens and possible measures for their resolution. He will submit the inspection report to the Federal Ombudsman of Pakistan, which will help improve the functioning of the Passport Office and ensure better public facilitation.
Later, Mr. Mushtaq Ahmed Awan heard public complaints against federal departments at the Deputy Commissioner’s Office, Narowal. The complaints related to GEPCO, Postal Life Insurance, Pakistan Post Office, PMDC and other departments.
A total of 24 complaints were heard, out of which 15 were decided on the spot and relief was provided to the complainants, while the remaining nine cases were adjourned for the next date.
Complainants and representatives of the concerned departments were present on the occasion, along with representatives of print and electronic media.
The complainants appreciated the performance of the Federal Ombudsman institution and requested that such visits continue, saying they provide citizens an opportunity to appear in their own city and present their grievances directly.
