Report: FT
GUJRANWALA: Chief Executive GEPCO Engineer Muhammad Ayub has said that GEPCO’s helpline 118 is playing an important role in providing consumers with quick, easy and effective redressal of electricity-related complaints.
He said providing modern, speedy and quality customer services was among GEPCO’s top priorities. Through helpline 118, consumers can register complaints regarding power outages, technical faults, transformer failures, low or high voltage, new connections and other electricity-related issues.
Consumers can also register their complaints through SMS by sending them to 8118, eliminating the need to visit GEPCO offices for complaint registration.
Engineer Muhammad Ayub said helpline 118 was not merely a complaint-registration facility but an important part of a modern, fast and consumer-friendly customer service system. The facility enables consumers to lodge complaints from their homes or workplaces, while the system ensures that complaints are promptly forwarded to the concerned officers and field staff.
He said the system had helped improve the responsiveness and performance of the relevant departments.
The Chief Executive directed concerned officers to take immediate action on consumer complaints and ensure their resolution within the stipulated timeframe.
He said the helpline also served as an effective communication channel between consumers and GEPCO, enabling complaints and electricity-related issues to be directly conveyed to the relevant departments for timely action.
Engineer Muhammad Ayub appealed to consumers to make full use of helpline 118 and SMS service 8118 in case of power supply problems or other electricity-related issues so that their complaints could be promptly communicated to the concerned field officers and resolved within the prescribed time.
