Report ANI
Gujranwala: Deputy Commissioner Gujranwala Naveed Ahmed has continued to hear public complaints on a daily basis under the open-door policy introduced in accordance with the directives of Punjab Chief Minister Maryam Nawaz Sharif.
The administration is also ensuring the implementation of fixed public dealing hours from 10:00 am to 12:30 pm in all government offices to facilitate citizens and provide them with timely access to public services.
During a public hearing at his office, Deputy Commissioner Naveed Ahmed listened to the issues and complaints of citizens and issued on-the-spot instructions to officers of the relevant departments for immediate action.
He directed Assistant Commissioners and heads of provincial departments to ensure that citizens are not unnecessarily made to visit government offices repeatedly. He stressed that complaints should be addressed promptly and urgent matters should be resolved in accordance with the law.
The Deputy Commissioner warned that negligence or unnecessary delays in resolving public complaints would not be tolerated.
He further directed all concerned officers to resolve public grievances on a priority basis and make public-friendly administrative initiatives more effective, ensuring better service delivery and greater facilitation for citizens.
