Report: ANI Correspondent:
ISLAMABAD — An inspection team of the Federal Ombudsman visited Islamabad International Airport on the directives of Federal Ombudsman Navid Kamran Baloch to review public complaints and the performance of federal agencies operating at the airport.
The team, headed by Senior Advisor Ahmed Farooq and comprising Adviser Major General (Retd) Haroon Sikandar Pasha, Consultant Vice-Chancellor Haleem Rajput and Consultant Khalid Sial, directed airport management to improve coordination among agencies and ensure better facilities for passengers.
The team heard complaints, particularly from overseas passengers, regarding immigration delays, alleged harassment by FIA, ASF, ANF and Customs staff, baggage issues and poor washroom conditions. It also called for dedicated counters and representatives for senior citizens, wheelchair users and foreigners.
Expressing concern over the pending banking facility, the team directed management to arrange banking services within a week. It also ordered display of market rates for essential items at airport shops and reviewed the implementation of recommendations from previous inspections.
The inspection team has submitted its initial report to the Federal Ombudsman.
